Can Someone Else Get A Lone Star Card So They Can Buy Items For Me
If you need someone else to help you buy things, you should ask for a second card to give to someone you trust. The money that person spends on the second card will come out of your Lone Star Card account.
You are the only person who can use your card and PIN. The person with the second card is the only person who can use the second card and PIN.
Understand Who Can Use Your Card
Even though your EBT card may have your photo on it, other household members who are receiving benefits as part of your case can use the card as long as they know your PIN.
If you want someone else to have an EBT card to use your benefits to shop for you, you may choose someone to be your authorized representative.
View A Sample Ebt Card
If you already have an EBT card that was used in the last year, benefits will be loaded the day after you are approved for benefits. If a previous EBT card has not been used in the last 365 days, you will be mailed a new card.
If you have not received both within five days of receiving your letter about your approval for benefits, contact the Family Support Division Information Center toll free at 855-FSD-INFO .
If you have received your EBT card and need to use your benefits immediately, you can call 800-997-7777 to select a PIN so you do not have to wait for the additional mailing.
Also Check: Apply For Food Stamps Richmond Va
How Do You Get A Replacement Ebt Card
In order to replace a lost or stolen EBT card, according to EBT’s policy, the user must contact the Snap and Cash customer service line based in their state of residence. Upon calling the EBT customer service number, a benefit recipient can request a new card.
Once the request for a new card is made, EBT will deactivate the lost, stolen or no longer working card. The replacement card will be mailed to the home address listed in their records, and the card can be expected to arrive in the mail between five and seven business days.
If a card recipient has moved from the address that EBT has listed in their records, it is the responsibility of the benefit recipient to inform the local office that manages the recipient’s case of their change of address.
EBT directs benefit recipients to call the customer service number, which should also be printed on the new card once it is received. Calling the customer service number will prompt the user through a series of automated instructions and the option of selecting a new PIN, as the functionality of the PIN on the old card are not transferred automatically to the replacement, according to EBT.
Where Can I Use My Lone Star Card
You can use your card at any store that has a Lone Star Card sign. If you don’t see it, ask a store employee.
This is what the Lone Star Card sign looks like:
Most large and medium-sized chain stores and many smaller stores that sell food items take the Lone Star Card. Find a store near you that takes SNAP.
Read Also: How Do I Qualify For Food Stamps In Missouri
I Lost My Ebt Cardhow Do I Get A New One
Q) I lost my EBT card,how do I get a new one?
A) Usually you should be able to Call your local EBT customer service office visit your state benefits website for their number. Report your lost or stolen card, make your request for a new card. A replacement fee may be deducted form your benefits.
Security & Care Tips For Your Card
- Do not throw your card away
- Do not bend or fold your card
- Use caution if allowing others to use your EBT card to purchase food for you. Benefits misused by someone you know, will not be replaced.
- Keep your card clean
- Keep your PIN a secret
- Memorize your PIN
- Do not write your PIN on your card
- Do not let anyone see your PIN as you enter it at the terminal, even a store cashier
If someone knows your PIN and uses your card, your benefits will not be replaced.
If you think that someone knows your PIN, change your PIN by calling Customer Service 24 hours a day, 7 days a week at 800-997-7777.
Also Check: When Do I Get My Food Stamps Texas
The Electronic Benefits Transfer Card
Once approved for SNAP and/or TANF benefits, your re-loadable EBT card will be mailed to your mailing address on file and will look like this:
The card will be mailed in a plain, white envelope with a return address of Sioux Falls, SD. This card will be automatically reloaded with your benefit amount every month.
Your EBT card will no longer have an expiration date. If there is an expiration date on your card, the card will expire on the last day of the month/year that is shown. If there is no expiration date on the front of your EBT card, your EBT Card will only need replacement if lost, stolen, or damaged.
About The Colorado Ebt Program
The Colorado Electronic Benefits Transfer program, in partnership with a third-party vendor, is responsible for ensuring that Supplemental Nutrition Assistance Program and Cash Assistance payments authorized by each county department of human services are issued to approved recipients. The EBT program processes payment files for SNAP and multiple cash assistance programs.
SNAP is distributed to a Colorado EBT card, also known as the Colorado Quest card. SNAP benefits must be used for SNAP-approved items and cannot be withdrawn as cash.
Cash benefits are distributed either to the EBT card, a personal bank account or to a prepaid KeyBank debit card via direct deposit. The payment method is determined by the recipient and can be updated at any time.
You May Like: Apply For Food Stamps Over The Phone
Hoosier Works Card Faq’s
Can I use my card right away? No, you will need to create a Personal Identification Number by calling the EBT customer service toll free number in order to activate your card. Once the PIN is created, it will be the same for all replacement cards unless you call the EBT customer service toll free number to change the PIN.
What is a Personal Identification Number? A Personal Identification Number is a four-digit secret code that allows only you to use your Hoosier Works Card. Never tell your PIN to anyone! If someone knows your PIN, he or she can use your card to get your benefits and those benefits will not be replaced. It is best to choose four numbers that are easy for you to remember, but hard for someone else to figure out. Do not write the PIN on the card. Do not keep the PIN in the same place as the card, so if the card is stolen or lost the person who has the card wont be able to find out the PIN.
What should I do if someone finds out my PIN? Immediately call EBT Customer Service at 877-768-5098 to change your PIN or logon to the EBT customer service website at to change your PIN.
How do benefits get put on my Hoosier Works Card? Each month your benefits will automatically be added to your account. As you use the Hoosier Works card to get cash or buy food, your account balance will decrease.
If your name begins
What if my card wont work? Call the EBT Customer Service Toll Free number for assistance.
How To Request A New Card For Ebt Food Stamps In Florida
Those in need of government assistance in the state of Florida may be approved for an electronic benefits transfer card, on which the Florida Department of Children and Families will load monies for food assistance, also known as food stamps. An EBT card is automatically mailed to new account holders recently approved for benefits. Those who have had benefits in the past are expected to use their old cards or request a new one. Benefit recipients that have lost cards or had them stolen may also request new cards as well.
Also Check: I Need A Food Stamp Card
How To Replace A Georgia Ebt Card
Individuals and families in Georgia who find themselves needing a little extra help paying for groceries every month can take advantage of the Supplemental Nutrition Assistance Program, or SNAP. Formerly known as food stamps, SNAP benefits are uploaded to an Electronic Benefit Transfer card, which families use at participating stores to shop for essential food supplies. If the EBT card becomes lost or stolen, put in a request for a replacement card as soon as possible.
Frequently Asked Questions About Ebt
EBT card information
- How do I change my address on my EBT account?
Contact your local county office to report your new address and if needed, request a replacement EBT card. Find your local county office information here. Addresses cannot be updated by calling the EBT Customer Service number that is listed on the back of your card.
- Can I make online purchases with my EBT Card?
Some retailers including and Walmart have been approved through FNS to provide online purchasing with an EBT Card. Please note that Amazon only allows SNAP purchases and Walmart allows SNAP and Cash purchases. Please see their webpages or mobile applications for more information.
- My benefits were not deposited into my EBT account this month, what should I do?
Contact your local county office or log on to Colorado PEAK for information regarding your benefits. Find your local county office information here.
- How do I change the PIN on my EBT Card?
There are two options:
- You can also manage your EBT account online including updating your PIN via the Cardholder Portal.
For more information on PIN safety, see How do I protect my benefits on my EBT card? .
SNAP on my EBT card
- What can I purchase with my SNAP benefits?
Colorado does not allow hot and prepared food items for immediate consumption to be purchased with SNAP benefits. View a full list of SNAP-eligible food items here.
For additional information, visit the SNAP page.
Cash on my EBT card
Direct deposit and KeyBank prepaid debit card
Recommended Reading: How Much Is Too Much To Get Food Stamps
What If My Lone Star Card Is Lost Stolen Or Doesn’t Work
Your card will be “canceled”. This means that no one not even you can use your card.
If you need a new card, we will mail you one. You’ll get it in seven calendar days. Your PIN and balance will transfer to your new card.
If someone steals your benefits before you call us at 800-777-7328, you lose those benefits. Someone can steal your benefits if they have your card and know your PIN.
When Are Snap Food Benefits Put Into My Account
SNAP benefits will be put into your account once a month. The last number in your SNAP Eligibility Determination Group number tells what day you get your benefits.
You can find your EDG number on the TF0001 form we sent you saying that you can get SNAP benefits. If you can’t find it, call us at 800-777-7328.When you get your SNAP benefits each month
|If your SNAP EDG number ends in||You will get your benefits on the|
|Taking $50 or more out of your TANF account||Two free per month, then 50 cents each|
You can’t use TANF to buy things such as alcoholic drinks, tobacco items, lottery tickets, adult entertainment, guns ammunition, bingo and illegal drugs.
Don’t Miss: How To Get Food Stamps In Arkansas
What Should You Do If You Need To Replace Or Change Your Ebt Card
To get a replacement card, call or go to your local DTA office. DTA will deduct a $5 replacement fee from your next TAFDC semi-monthly grant. If your cash account does not have enough funds to collect the fee, it will be deducted from your SNAP benefits. See DTA Operations Memo 2014-7 . You should not be charged a replacement fee if:
- You do not get any cash assistance.
- You have a new SSN or changed your name.
- Your card was lost or damaged in the mail.
- Your card is defective.
- DTA mailed you a card, but you ask for another card before the one that was mailed arrives or was used.
- You got an emergency card that does not have your name on it and you want a card with your name.
- You applied for benefits and got a card but you were not approved and never used the card.
- Your case was closed for 30 days or more, you reapply, and you no longer have the card that was issued before.
- You lost your card in a disaster or fire or flood.
DTA should issue your replacement card the day you request it or the following day.
If DTA plans to charge the $5 replacement fee, it will give or send you a form notice that says you will be charged. You can request a refund.
If you request four or more than four replacement cards in a 12-month period, you will have to speak with a DTA worker to get another card. If your worker is not available, you should speak with the worker on duty. See DTA Operations Memos 2014-7 2013-16 .
What To Do If You Suspect Fraud
If you believe or have evidence of SNAP benefits fraud, it is important to report it right away. Fill out the online form at the USDA’s Office of Inspector General website. Your complaint can remain confidential you can include your name or opt to report the fraud anonymously. Another option is to call 202-690-2474 to make the complaint by phone. You can also mail a written letter detailing the suspected fraud to USDA, OIG Hotline, P. O. Box 23399, Washington, D.C. 20026-3399.
Don’t Miss: Who Is Eligible For Food Stamps In Ny
Report Lost/stolen Ebt Card
Contact the DES Office Locator or call FIS Customer Service at 1-888-997-9333 .
The first replacement card in a calendar year is free. You are charged $5 for each additional replacement card. When you or your EBT alternate cardholder requests 3 or more replacement EBT cards within a 12-month period, you will be issued a replacement card, but you may not be able to use it until you make contact to explain the reason for the replacement EBT card request.