I Lost My Food Stamp Card

View A Sample Ebt Card

If you already have an EBT card that was used in the last year, benefits will be loaded the day after you are approved for benefits. If a previous EBT card has not been used in the last 365 days, you will be mailed a new card.

If you have not received both within five days of receiving your letter about your approval for benefits, contact the Family Support Division Information Center toll free at 855-FSD-INFO .

If you have received your EBT card and need to use your benefits immediately, you can call 800-997-7777 to select a PIN so you do not have to wait for the additional mailing.

What Should You Do If You Need To Replace Or Change Your Ebt Card

To get a replacement card, call or go to your local DTA office. DTA will deduct a $5 replacement fee from your next TAFDC semi-monthly grant. If your cash account does not have enough funds to collect the fee, it will be deducted from your SNAP benefits. See DTA Operations Memo 2014-7 . You should not be charged a replacement fee if:

• You do not get any cash assistance.
• You have a new SSN or changed your name.
• Your card was lost or damaged in the mail.
• Your card is defective.
• DTA mailed you a card, but you ask for another card before the one that was mailed arrives or was used.
• You got an emergency card that does not have your name on it and you want a card with your name.
• You applied for benefits and got a card but you were not approved and never used the card.
• Your case was closed for 30 days or more, you reapply, and you no longer have the card that was issued before.
• You lost your card in a disaster or fire or flood.

DTA should issue your replacement card the day you request it or the following day.

If DTA plans to charge the $5 replacement fee, it will give or send you a form notice that says you will be charged. You can request a refund.

If you request four or more than four replacement cards in a 12-month period, you will have to speak with a DTA worker to get another card. If your worker is not available, you should speak with the worker on duty. See DTA Operations Memos 2014-7 2013-16 .

Advocacy Reminders:

What Grocery Stores Accept New York Ebt Online For Delivery

Both Walmart, , and Shoprite accept online purchasing with New York EBT statewide.

Additionally, the following grocery stores accept New York EBT through the Instacart mobile app:

Aldi, Price Chopper Supermarket, Market Bistro, and Market 32 are now accepting EBT for pickup and delivery via Instacart New York.

Furthermore, FreshDirect delivers for free to SNAP beneficiaries in select ZIP codes in the Bronx, New York.

Don’t Miss: Why Did I Get Extra Food Stamps This Month

How Do I Activate New York Ebt Card

To activate your NY EBT Card, follow the instructions that came with your EBT Card in the mail.

The envelope containing your EBT card should have a sheet of paper with instructions on how to activate the card and set up your PIN.

If you have questions about activating your card, call your caseworker.

How Long Will You Receive P Ebt

You can get up to $365 for each child who is eligible for P EBT benefits. As long as you apply before June 30th, 2020, you will get the full amount of benefits for all four months. The total amount you will get depends on how many eligible children are living in your home.

Also Check: Can I Renew My Food Stamps Online

Requesting A New Card

As noted above, you can report your card lost or stolen by phone or online in most states. If you report the incident online, you may still need to call your states EBT customer service phone number to request a replacement card most online systems only allow you to report the cards status and wont automatically send you a new card.

When you call the customer service department, a representative or automated system will verify your identity using your current EBT card number or other personal information, such as your date of birth, EBT PIN, and/or Social Security number.

Note: Before you request a new card, be sure to check that the address on file for your account is accurate so the benefits agency can send the card to the correct place.

EBT Card Delivery

Your replacement card will typically arrive by mail . Mailing times vary by state, but new cards are often sent out within one to three days of your request and should arrive at the address on file within three to 10 days.

Card Replacement Fee

Most EBT card providers allow at least one free card replacement per year, though some states charge replacement card fees of $2 to $5, deducted from your EBT card balance. Our list below includes fee information for each state, where available.

If you repeatedly report your card lost or stolen, your state agency may charge additional fees, require training regarding your responsibilities as an EBT cardholder, and/or investigate your account for potential fraud.

Frequently Asked Questions About Ebt

EBT card information

How do I change my address on my EBT account?

Contact your local county office to report your new address and if needed, request a replacement EBT card. Find your local county office information here. Addresses cannot be updated by calling the EBT Customer Service number that is listed on the back of your card.

Can I make online purchases with my EBT Card?

Some retailers including and Walmart have been approved through FNS to provide online purchasing with an EBT Card. Please note that Amazon only allows SNAP purchases and Walmart allows SNAP and Cash purchases. Please see their webpages or mobile applications for more information.

My benefits were not deposited into my EBT account this month, what should I do?

Contact your local county office or log on to Colorado PEAK for information regarding your benefits. Find your local county office information here.

How do I change the PIN on my EBT Card?

There are two options:

• You can also manage your EBT account online including updating your PIN via the Cardholder Portal.

For more information on PIN safety, see How do I protect my benefits on my EBT card? .

SNAP on my EBT card

What can I purchase with my SNAP benefits?

Colorado does not allow hot and prepared food items for immediate consumption to be purchased with SNAP benefits. View a full list of SNAP-eligible food items here.

For additional information, visit the SNAP page.

Cash on my EBT card

Direct deposit and KeyBank prepaid debit card

You May Like: Apply For Food Stamps Over The Phone

What If I Need To Use My Benefits Outside Of Texas

Take your Lone Star Card with you.

If you are moving out of state or do not intend to return to Texas, you must report your status change within 10 days by calling 2-1-1 or logging into YourTexasBenefits.com.

If you get SNAP benefits:

You should be able to use your card at stores that take food benefits in other states. If it doesn’t work, call 800-777-7328.

To find a store in another state that takes food benefits, you can:

• Look for a sign in the store’s window or door that says they take food benefits

If you get TANF benefits:

You should be able to use your card at stores that accept cash benefits in other states.

To be safe, withdraw your money from your cash account before you leave Texas.

Before shopping at a store, find out if the store charges a fee and how much they charge.

If your card doesn’t work, call 800-777-7328.

What Do I Do If My Florida Food Stamp Card Was Stolen

If you receive benefits in Florida from the Supplemental Nutritional Assistance Program — formerly known as food stamps — the Florida Department of Children and Families issues you an Electronic Benefits Transfer card to access your benefits. A lost or stolen EBT card must be reported immediately to protect your benefits.

Warning

If you have to replace your card, it can take up to a week to get a new one in the mail.

You May Like: How To Sign Up For Food Stamps In Tennessee

Can You Use Food Stamps At Mcdonalds

Food stamps at fast food restaurants The fact that some states allow EBT recipients to use their benefits at the likes of McDonalds and Pizza Hut sends some people into a lather of indignation. However, the only people who can use their EBT cards at fast food restaurants are the elderly, disabled, or homeless.

Withdraw Cash From A Store

You can withdraw cash from stores displaying the Quest® decal with the dollar sign . There are no fees. You don’t need to make a purchase. Simply:

Don’t Miss: What Income Is Eligible For Food Stamps

Security & Care Tips For Your Card

• Do not throw your card away
• Do not bend or fold your card
• Use caution if allowing others to use your EBT card to purchase food for you. Benefits misused by someone you know, will not be replaced.
• Keep your card clean

• Keep your PIN a secret
• Memorize your PIN
• Do not write your PIN on your card
• Do not let anyone see your PIN as you enter it at the terminal, even a store cashier

If someone knows your PIN and uses your card, your benefits will not be replaced.

If you think that someone knows your PIN, change your PIN by calling Customer Service 24 hours a day, 7 days a week at 800-997-7777.

What Should I Do If My Ebt Card Or Pin Is Lost Or Stolen Or I See Unauthorized Charges

If you have an Electronic Benefit Transfer card for needs-tested benefits provided or administrated by a state or local government, you do not have guaranteed protections under Federal law against loss or theft of your card or funds. Such benefits include Supplemental Nutrition Assistance Program benefits, previously called food stamps, Temporary Assistance for Needy Families , and Women, Infant and Children benefits. You should call Customer Service and report the loss or wrong charge right away to help to stop future thefts from your account. You should be able to find the customer service number on the back of your card, or on the programs website.

USDA provides a list of each states EBT customer service numbers and websites for SNAP benefits:

Read Also: Cheap Internet If You Have Food Stamps

Kokua Electronic Benefits Transfer Card

If you receive food assistance, you will be issued an Electronic Benefits Transfer Card. This card is also called a Kokua Card. You use this card like a debit card to purchase food items at stores. You will be given a brochure describing how to use your card when you are approved for benefits. Treat your Kokua EBT Card like cash and keep it in a safe and secured place. You may not sell, trade, or give away your Kokua EBT card and PIN.

You can access your Kokua EBT card information at www.ebtedge.com or through the free ebtEDGE mobile app, which is now available in the Apple App Store and Google Play Store

For more information, read: How to Use Your Kokua EBT Card .

If you are receiving cash assistance, you will have the option of having your benefits issued to your Kokua EBT card or having your benefits directly deposited to your checking or savings account. Your case worker can give you more information on how you can set up direct deposit for your benefits.

Food Shop When The System Is Out Of Service

If a store displaying the Quest® logo does not have a working EBT machine:

• The clerk will handwrite a voucher for SNAP purchases only
• The voucher will list:

Don’t Miss: How To File For Food Stamps In Washington State

Where Can I Use My Lone Star Card

You can use your card at any store that has a Lone Star Card sign. If you don’t see it, ask a store employee.

This is what the Lone Star Card sign looks like:

Most large and medium-sized chain stores and many smaller stores that sell food items take the Lone Star Card. Find a store near you that takes SNAP.

Request A Replacement Card

If your card is lost, stolen or damaged call EBT Customer Service at 997-2555 right away.

You can also request a replacement EBT card:

• On DTAConnect.com and the DTA Connect mobile app. Under ‘My Info’, click on Request an EBT Card. You can also track the card in the mail on DTA Connect.
• Use the automated prompts on the DTA Assistance Line 382-2363.

DTA will mail you a replacement card. The PIN for your replacement card does not have to be the same as your old one but it will be the same unless you tell us you want a new PIN assigned to you. If you request a new PIN, it will be sent in the mail in a separate envelope from your replacement card. Your replacement card and PIN will arrive within 7-10 business days.

We can replace your card, but cannot replace any benefits taken from it. If benefits were left on your old card they will automatically transfer to your new replacement card.

Expect a fee.

It costs $5 to replace an EBT card. The $5 fee will be taken from your benefits. If you have no benefits available, DTA will take the fee from you later. There’s no $5 fee if:

• This is your first Photo EBT card
• Your card was defective
• Your card was lost in the mail
• DTA is replacing an emergency EBT card
• Your case was closed for 30 days or more
• DTA has agreed to issue you a replacement card to accommodate your disability or domestic violence situation
• You changed your name
• You changed your Social Security number

Learn additional rules.

You May Like: What Is The Income Cap For Food Stamps