Thursday, May 23, 2024

Ebt Customer Service Number Nyc

How Fresh Ebt Helps You Save Money

Activating a Pandemic-EBT card to access food benefits

In addition to providing an easy way to check your food stamp balance, Fresh EBT has a few other features that could help you save money:

  • Map of nearby vendors: Pull up the app to easily see which grocery stores and farmers markets accept EBT in your neighborhood.
  • Discounts at grocery stores: Depending on where you live, the app could save money on your grocery bill. In New York City, for example, youll get $5 off for every $75 you spend at Food Town. You can even check how much youve spent at each store to help determine where youre getting the best deals.
  • Partnerships with other organizations: EARN Starter, for example, gives you $10 for every $20 you save.
  • Local resources: The app lists places where you can seek further assistance, like non-profit organizations and food pantries.

Our goal with Fresh EBT is really to help users improve their overall financial health, says Chen.

For more ways to save money on groceries, check out this list of tips and tricks.

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Here Are The Steps To Reset Or Change Your New York Ebt Card Pin:

To access your EBT benefits, you need a PIN.

If you do not remember your PIN, you can select a new by completing the following instructions:

First, call 1-888-328-6399.

When prompted, select your preferred language from those offered for example, press 1 for English.

Next, youll be asked to enter the 19-digit number from the front of the card using your phones keypad.

After entering the card number, you will hear a series of options. Press 1 to create your PIN or if you have forgotten your previously selected PIN, ignore the prompt to enter your PIN number and press 2 to create a new PIN.

You will be asked to enter the last four digits of the cardholders Social Security Number.

The Cardholder is the person whose name is on the front of the card.

Be sure to enter only the last 4 digits of that persons Social Security Number.

After entering the cardholders Social Security Number, youll be asked to enter your zip code.

Finally, you will be asked to select your new 4-digit PIN.

Enter a 4-digit number using your phones keypad.

Memorize this number.

Like when using a debit card, youll be asked to enter it whenever you make a purchase using your EBT food benefits.

Additionally, you may also change your PIN at most Social Services Offices, Job Centers and SNAP Centers.

What Is Gethuman’s Relationship To Ebt Benefit Services

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like EBT Benefit Services. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We’ve created these shortcuts and apps to try to help customers like you navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies like Xbox or DISH. And as long as you keep sharing it with your friends and loved ones, we’ll keep doing it.

EBT Benefit Services Contact Info

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How Much In Nyc Snap Will I Get

How much in New York City SNAP benefits you get partly depends on the number of people in your household.

The table below shows you the maximum amount of benefits you may receive if you are approved, based on the number of people in your household.

Maximum SNAP Benefit Amount by Household Size for Fiscal Year 2022

Effective October 1, 2021 September 30, 2022

Household Size
+ $277

Amazon Prime Ebt Discount

How to get a New York EBT Card Replacement

If you have a New York EBT Card, you can now and get all the great benefits that come with Prime membership, at a fraction of the cost.

Amazon wants to make Amazon Prime membership more affordable to low-income households.

The regular Amazon Prime membership is $12.99 a month. However, if you have an EBT Card, you can get Prime Membership for $5.99. Thats over 50% off the regular price.

The table below shows how the EBT and Medicaid discount on Amazon Prime compares to the other Amazon Prime memberships.

Amazon Prime Membership

Recommended Reading: Can You Use Food Stamps Amazon

Snap State Information/hotline Numbers

Your local Supplemental Nutrition Assistance Program office should be listed in the government section of the local telephone book. This is generally the quickest way to find your local Food Stamp office. In addition to these local information numbers and the State information numbers listed below, there is also a National SNAP Hotline.

Use the following numbers to get information on SNAP questions in the States and areas of States listed. These hotlines can also tell you how to contact the local office responsible for SNAP in your locality. Most are toll-free numbers for in-State calls.

Some states use different names for the SNAP Program. See the Names of State SNAP Programs topic for more information.

This list is believed current as of January 2012. See Notes below table for further explanations.

* These numbers are for in-State and out-of-State calls. All other 800 numbers are for in-State calls only.

What Is New York Ebt

An EBT card is a plastic card that acts like a debit card that is used to distribute public assistance benefits.

The New York EBT Card also called the New York Benefit Identification card is used for the delivery of benefits such as food stamps and Cash Assistance.

Once you are approved for food stamps or one of the programs listed above, you will receive your benefits each month on a New York EBT Card.

Read Also: File For Food Stamps In Kansas

How Do I Activate New York P

In order to use your childs P-EBT Food Benefit card, you must first call the EBT customer service hotline to select a Personal Identification Number or PIN.

  • Using a touch-tone phone, dial 1-888-328-6399.
  • When prompted, select your preferred language for example, press 1 for English.
  • Next, enter the 19-digit number from the front of the card using your phones keypad.
  • After entering the card number, you will hear a series of options. If you have not used the card before to access P-EBT food benefits, press 1 to create your PIN.
  • You will be asked to provide the last four digits of the cardholders Social Security Number.
  • Do NOT enter the last four digits of the childs Social Security Number. Instead, you must enter the two-digit month and two-digit day of the childs birthday . For example, if the childs birthday is July 4, enter 0704. *Be sure to enter the childs actual birthday and not the fake birthday printed on the front of the card.
  • After entering the childs birthday information, youll be asked to enter your zip code.
  • Finally, select your new 4-digit PIN by entering a 4-digit number using your phones keypad. You will be required to enter this PIN whenever you make a purchase using your P-EBT Food Benefit card.

Home Energy Assistance Program

Activating a NYS Medicaid Card for P-EBT Food Benefits

The Home Energy Assistance Program is a federally funded program that assists low income households in meeting the high costs of home heating.

HEAP opened on Friday, October 1, 2021 and is expected to close March 15, 2022.

The 2021-2022 Emergency HEAP season will open January 3, 2022.

HEAP Regular Arrears Supplement information

The American Rescue Plan Act addresses the continued impact of the COVID -19 Pandemic by helping eligible HEAP households pay past-due arrears for natural gas and or electric utility accounts. Payments are made directly to an eligible HEAP households utility company. Benefits are provided to eligible HEAP applicants on a first come first serve basis through September 30, 2022 or until funds are no longer available.

Households may apply for HEAP Regular Arrears Supplement benefits through Monroe County Department of Human Services by:

  • Phone 753-6209 or 753-6477
  • In person at 111 Westfall Road during normal business hours

Current HEAP information can be found here.

Current COVID-19 Pandemic Utility Policy in New York State can be found here.

If you are a Monroe County resident HEAP Applications are available via:

  • The NYS OTDA website at
  • Our 111 Westfall Road or 691 St Paul Street Buildings
  • If you are active Non-Temporary Assistance SNAP, call 753-2740
  • If you are active Temporary Assistance, please call 753-2750

After Hours Emergency Contacts For No Heat and/or No Utilities:

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How Do I Maintain My Snap Eligibility

Once you are approved for NY SNAP benefits, a redetermination for continued participation in SNAP is conducted on a bi-annual basis.

Each food stamp household is scheduled for a recertification interview at the end of the initial 12 month certification period.

This interview is conducted to document changes in income, expenses, household composition, or any other change in circumstances that may affect SNAP eligibility or degree of need.

However, SNAP recipients with earned income, are scheduled for a recertification interview every 6 months.

It is your responsibility as a SNAP household to report changes in a timely fashion.

Failure to comply, intentionally withholding information, or filing a fraudulent application, may result in food stamp penalties, including a reduction in benefits, durational sanctions, or permanent disqualification.

Ebt Benefit Services’s Best Toll

This is EBT Benefit Services’s best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a EBT Benefit Services agent. This phone number is EBT Benefit Services’s Best Phone Number because 21,030 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 877-328-9677 include Update account information, Make/Chase a claim, Account issue, Benefits issue, Billing issue and other customer service issues. The EBT Benefit Services call center that you call into has employees from California and is open 24 hours, 7 days according to customers. In total, EBT Benefit Services has 3 phone numbers. It’s not always clear what is the best way to talk to EBT Benefit Services representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

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Swipe Out Hunger Cuny Food Navigator Program

CUNY students can access the Food Navigator Portal to get help with the SNAP application and find a range of NYC food resources. CUNY student were specially enlisted and trained to support this digital initiative. Use the link above or text FOOD to 855-230-6746 and complete the form. A navigator will personally contact you.

Supplemental Nutrition Assistance Program Snap

New York EBT Phone Number (Speak to a Live Person)

The Supplemental Nutrition Assistance Program helps low-income households in Colorado purchase food. It provides a monthly benefit that helps families and individuals buy the food they need for good health. The benefit is provided based on income, resources and the number of individuals in the household. |Verified:3 days ago |388 People Watched

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Growing Up Healthy Hotline At 1

All Kids and Teens are Welcome! For a Meal near You

Locate the nearest open site with this on-line mapping tool:

When to Contact New York State EBT Customer Service. Call if:

You need your SNAP or cash account balance.
You have question or problems with your SNAP or cash account information.
Your card is lost, stolen or damaged.
You suspect that a transaction error occurred and you would like to file a claim.
You need information about using your benefit card or PIN.
Your call will be answered by an automated system. You will be guided through menu options to help direct your call.

How And When Do I Request A Fair Hearing

You can request a fair hearing in 5 ways:

  • Phone call: 518-474-8781 or toll free 800-342-3334
  • Fax: 518-473-6735
  • Albany, New York 12201

Can I go in person to 14 Boerum Place and Request a hearing?No. Not right now. Because of the COVID-19 crisis, that office is currently closed to the public. You cannot not go in person to 14 Boerum Place, 1st Floor, Brooklyn .

When you should request the fair hearing?Request a Fair Hearing right away! You can request a fair hearing as soon as you receive a notice of decision that you disagree with, or if your benefits or services are changed without notice.

You must request a fair hearing within 60 days of the date of the notice for public assistance and Medicaid issues, and 90 days for SNAP issues. Even if you think you missed the deadline, you can still make the request.If you request the hearing within 10 days of the date of the notice, you can get aid continuing. Aid continuing means your benefits should continue unchanged until the hearing decision is made.

Because of COVID-19, most hearings are only being held by telephone, not in person. You have the right to decline a telephone hearing and ask that it be rescheduled in person at a future date.

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When Will New York Issue P

Even though P-EBT benefits were approved by Congress for the 2020/2021 school year, states have to submit a plan to the USDA to be approved to operate their P-EBT program for the 2020/2021 school year.

New York State Office of Temporary and Disability Assistance and the Department of Education submitted a plan to the USDA and it was approved.

Therefore, New York can now start issuing P-EBT benefits for the 2020/2021 school year.

Heres the plan to issue benefits as announced by the OTDA:

Children eligible to receive P-EBT food benefits will receive their benefits for the 2020-21 school year in two payments:

  • First Payment: June 2021 through the end of July 2021, covering the months of September 2020 March 2021.
  • Second Payment: Summer/Early Fall, covering the months of April 2021 through June 2021.

What Do I Need To Check My Food Stamp Balance

How to check your EBT Card balance – New Website

Before claimants can verify their EBT balance, they must first learn the types of information they need to have on hand in order to check their remaining sums. These requirements vary from state to state, and they also change depending on the ways in which enrollees are checking their totals. However, food stamps recipients hoping to check their SNAP balance should be prepared to produce the following information, if necessary:

  • Social Security Numbers
  • EBT card numbers
  • Food stamp account PIN numbers

Without this information, applicants will often be unable to determine the specific amount of funds available. However, online systems will only require claimants to log in with their pre-created login credentials.

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First Time Mobile App And Website Users

You must register your EBT Card account and select your User ID and password by using either the ConnectEBT mobile app or at for access. Registering on either one also registers you on the other. Have your EBT Card handy when registering.

If you already have your User ID and password, youre ready to use the same ID and password for the ConnectEBT Mobile App.

Expanded Snap Eligibility For College Students During The Covid

During the COVID-19 emergency, there are new rules for the SNAP program which will allow more college students to get benefits.

  • If you are a student eligible to participate in a state or federal work-study program, you may now also be eligible for SNAP, even if you arent currently employed in work-study.
  • If your “expected family contribution” is $0, and you meet other SNAP eligibility requirements, you are eligible for SNAP.

*Your EFC is found in your Student Aid Report and it is calculated based on information provided in your Free Application for Federal Student Aid .

These new SNAP eligibility rules will last until one month after the public health emergency from COVID-19 is officially lifted. If you are able to get benefits thanks to these new rules, your benefits will last until your next recertification even if the public health emergency is ended first.

Also Check: What Qualifies You For Food Stamps In Texas

Option 1 Check Your Last Receipt

The first and easiest option is to check your last NY EBT card transaction receipt.

This is the quickest way to locate the current balance on your New York EBT Card.

Once you locate your last receipt, the card balance will be listed at the bottom of your grocery store receipt or the ATM receipt if you also get cash benefits.

You should get in the habit of keeping your most current EBT receipt, that way, you always have a quick way to check your balance before you shop.

Food Stamps Phone Number By State


Are you trying to speak with a live person about your food stamps application or benefits? You have come to the right place. We will provide you with the food stamps phone number for the customer service department at your states Supplemental Nutrition Assistance Program office.

In addition, we will provide you with some helpful tips and tricks that will help you speak with a customer service representative about your SNAP EBT benefits.

Food stamps customer service can help you:

  • Determine your eligibility for food stamp benefits
  • Check the status of your SNAP application
  • Make changes to your benefits
  • Find out when you will receive benefits
  • Renew your SNAP benefits
  • Report food stamps fraud
  • Answer questions about your SNAP EBT benefits

To get your states phone number and contact customer service about your food stamp benefits, continue reading below.

Also Check: Can I Get Baby Food With Food Stamps

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