First Time Mobile App And Website Users
You must register your EBT Card account and select your User ID and password byusing either the ConnectEBT mobile app or at ConnectEBT.com for access. Registering on either one also registers you on the other. Have your EBT Card handy when registering.
If you already have your ConnectEBT.com User ID and password, youre ready to use the same ID and password for the ConnectEBT Mobile App.
Report Lost/stolen Ebt Card
Contact the DES Office Locator or call FIS Customer Service at 1-888-997-9333 .
The first replacement card in a calendar year is free. You are charged $5 for each additional replacement card. When you or your EBT alternate cardholder requests 3 or more replacement EBT cards within a 12-month period, you will be issued a replacement card, but you may not be able to use it until you make contact to explain the reason for the replacement EBT card request.
What Can I Buy With Food Assistance Benefits
You can use your benefits to buy most food products. Prohibited items include alcoholic beverages tobacco vitamins and/or medicines hot food products that are made to be eaten immediately and non-food items . You are not allowed to sell or trade food assistance benefits, buy non-food items with your benefits, or use your benefits to buy food for someone who is not a member of your household.
Don’t Miss: Grocery Stores That Take Food Stamps
Withdraw Cash From A Store
You can withdraw cash from stores displaying the Quest® decal with the dollar sign . There are no fees. You don’t need to make a purchase. Simply:
Learn More About The Wic Program
Your agency may not have enough money to serve everyone who needs WIC. In that case, it will maintain a waiting list and use a priority system to decide who will get WIC benefits first.
Recommended Reading: Can I Renew My Food Stamps Online
How Much Are Payments
Benefit amounts are determined based on household size, expenses and, in some situations, resources. Household size includes the number of people in your household who purchase and prepare food together. Household expenses include your rent or mortgage, gas, electric, water, sewer, phone and medical expenses, as well as any child support or child care payments. Household resources include cash, savings and stocks. In May 2018, the average monthly SNAP payment per recipient was approximately $121.
Commodity Supplemental Food Program
What is CSFP?
CSFP is a federal nutrition assistance program that provides low-income, elderly individuals with a monthly box of food. The box does not contain a complete diet, but provides nutrients typically lacking in the diets of the elderly population. It includes a variety of foods, such as cheese nonfat dry and ultra-high-temperature milk, juice, oats and ready-to-eat cereal, rice and pasta, peanut butter, dry beans or peas, canned fruits and vegetables, and canned meat, poultry or fish. All of Ohio’s 88 counties participate in CSFP.
Who is eligible for CSFP?
If you are age 60 or older, if you live in one of the participating CSFP counties, and if your total household gross income is at or below 130 percent of theof the federal poverty guidelines, you may apply for CSFP.
Where can I apply?
Don’t Miss: Santa Clara County Food Stamp Office
What To Do If You Suspect Fraud
If you believe or have evidence of SNAP benefits fraud, it is important to report it right away. Fill out the online form at the USDA’s Office of Inspector General website. Your complaint can remain confidential you can include your name or opt to report the fraud anonymously. Another option is to call 202-690-2474 to make the complaint by phone. You can also mail a written letter detailing the suspected fraud to USDA, OIG Hotline, P. O. Box 23399, Washington, D.C. 20026-3399.
Request A Replacement Card
If your card is lost, stolen or damaged call EBT Customer Service at 997-2555 right away.
You can also request a replacement EBT card:
- On DTAConnect.com and the DTA Connect mobile app. Under ‘My Info’, click on Request an EBT Card. You can also track the card in the mail on DTA Connect.
- Use the automated prompts on the DTA Assistance Line 382-2363.
DTA will mail you a replacement card. The PIN for your replacement card does not have to be the same as your old one but it will be the same unless you tell us you want a new PIN assigned to you. If you request a new PIN, it will be sent in the mail in a separate envelope from your replacement card. Your replacement card and PIN will arrive within 7-10 business days.
We can replace your card, but cannot replace any benefits taken from it. If benefits were left on your old card they will automatically transfer to your new replacement card.
Expect a fee.
It costs $5 to replace an EBT card. The $5 fee will be taken from your benefits. If you have no benefits available, DTA will take the fee from you later. There’s no $5 fee if:
- This is your first Photo EBT card
- Your card was defective
- Your card was lost in the mail
- DTA is replacing an emergency EBT card
- Your case was closed for 30 days or more
- DTA has agreed to issue you a replacement card to accommodate your disability or domestic violence situation
- You changed your name
- You changed your Social Security number
Learn additional rules.
Read Also: Do I Qualify For Food Stamps Nyc
When Are Snap Food Benefits Put Into My Account
SNAP benefits will be put into your account once a month. The last number in your SNAP Eligibility Determination Group number tells what day you get your benefits.
You can find your EDG number on the TF0001 form we sent you saying that you can get SNAP benefits. If you can’t find it, call us at 800-777-7328.When you get your SNAP benefits each month
|If your SNAP EDG number ends in
|You will get your benefits on the
|Taking $50 or more out of your TANF account
|Two free per month, then 50 cents each
You can’t use TANF to buy things such as alcoholic drinks, tobacco items, lottery tickets, adult entertainment, guns ammunition, bingo and illegal drugs.
How Do I Report Something Wrong On My Account
Always get your receipt from the store clerk and keep it. If you think there is an error on your Lone Star Card account, call 800-777-7328. You must let us know within 90 days from the date the error was made. If you report an error, we will send a letter telling you what action we took on your account.
Don’t Miss: How Old Can You Be To Get Food Stamps
What If My Lone Star Card Is Lost Stolen Or Doesn’t Work
Your card will be “canceled”. This means that no one not even you can use your card.
If you need a new card, we will mail you one. You’ll get it in seven calendar days. Your PIN and balance will transfer to your new card.
If someone steals your benefits before you call us at 800-777-7328, you lose those benefits. Someone can steal your benefits if they have your card and know your PIN.
Usda Non Discrimination Statement
In accordance with Federal civil rights law and U.S. Department of Agriculture civil rights regulations and policies, the USDA, its Agencies, offices, and employees, and institutions participating in or administering USDA programs are prohibited from discriminating based on race, color, national origin, sex, religious creed, disability, age, political beliefs, or reprisal or retaliation for prior civil rights activity in any program or activity conducted or funded by USDA.
Persons with disabilities who require alternative means of communication for program information , should contact the Agency where they applied for benefits. Individuals who are deaf, hard of hearing or have speech disabilities may contact USDA through the Federal Relay Service at 877-8339. Additionally, program information may be made available in languages other than English.
To file a program complaint of discrimination, complete the USDA Program Discrimination Complaint Form, found online at: How to File a Complaint, and at any USDA office, or write a letter addressed to USDA and provide in the letter all of the information requested in the form. To request a copy of the complaint form, call 632-9992. Submit your completed form or letter to USDA by:
This institution is an equal opportunity provider.
Also Check: I Need A Food Stamp Card
How To Check Alabama Food Stamp Application Status
Checking for the application status can be done by email, telephone, in-person or online.
Even if you have submitted your application physically you can still check your application status online.
- You simply need to log in to your online account,
- then enter the number given to you during the confirmation.
How To Request A New Card For Ebt Food Stamps In Florida
Those in need of government assistance in the state of Florida may be approved for an electronic benefits transfer card, on which the Florida Department of Children and Families will load monies for food assistance, also known as food stamps. An EBT card is automatically mailed to new account holders recently approved for benefits. Those who have had benefits in the past are expected to use their old cards or request a new one. Benefit recipients that have lost cards or had them stolen may also request new cards as well.
You May Like: What Income Is Eligible For Food Stamps
About The Colorado Ebt Program
The Colorado Electronic Benefits Transfer program, in partnership with a third-party vendor, is responsible for ensuring that Supplemental Nutrition Assistance Program and Cash Assistance payments authorized by each county department of human services are issued to approved recipients. The EBT program processes payment files for SNAP and multiple cash assistance programs.
SNAP is distributed to a Colorado EBT card, also known as the Colorado Quest card. SNAP benefits must be used for SNAP-approved items and cannot be withdrawn as cash.
Cash benefits are distributed either to the EBT card, a personal bank account or to a prepaid KeyBank debit card via direct deposit. The payment method is determined by the recipient and can be updated at any time.
Learn About State Food Programs For Seniors
Most states offer these programs for seniors with a low income:
Senior Farmers Market Nutrition Program – Provides coupons for fresh fruits, vegetables, honey, and herbs. Use them at farmers markets, roadside stands, and community farms.
Don’t Miss: Apply For Food Stamps In Oklahoma City
Get Cash Back With A Purchase
Combine your purchase at a store with cashback service. There are no fees. Look for the Quest® decal with the dollar sign and:
Understand Who Can Use Your Card
Even though your EBT card may have your photo on it, other household members who are receiving benefits as part of your case can use the card as long as they know your PIN.
If you want someone else to have an EBT card to use your benefits to shop for you, you may choose someone to be your authorized representative.
Don’t Miss: How To Apply For Cash Aid And Food Stamps Online
What Should You Do If You Need To Replace Or Change Your Ebt Card
To get a replacement card, call or go to your local DTA office. DTA will deduct a $5 replacement fee from your next TAFDC semi-monthly grant. If your cash account does not have enough funds to collect the fee, it will be deducted from your SNAP benefits. See DTA Operations Memo 2014-7 . You should not be charged a replacement fee if:
- You do not get any cash assistance.
- You have a new SSN or changed your name.
- Your card was lost or damaged in the mail.
- Your card is defective.
- DTA mailed you a card, but you ask for another card before the one that was mailed arrives or was used.
- You got an emergency card that does not have your name on it and you want a card with your name.
- You applied for benefits and got a card but you were not approved and never used the card.
- Your case was closed for 30 days or more, you reapply, and you no longer have the card that was issued before.
- You lost your card in a disaster or fire or flood.
DTA should issue your replacement card the day you request it or the following day.
If DTA plans to charge the $5 replacement fee, it will give or send you a form notice that says you will be charged. You can request a refund.
If you request four or more than four replacement cards in a 12-month period, you will have to speak with a DTA worker to get another card. If your worker is not available, you should speak with the worker on duty. See DTA Operations Memos 2014-7 2013-16 .
Are There Restrictions When Using My Ebt Card
Yes. It is illegal to use your EBT card at:
- Liquor store
- Casino, gambling casino, gaming business
- Adult-entertainment business
- Any place mainly for or used by adults 18 or older and/or not in the best interest of the child or household
It is also illegal to use your EBT card to buy:
- Foods prepared to be immediately eaten
- Vitamins, medicine, supplements or
- Non-food items such as paper products, soap, or pet food.
Buying any of these items with your EBT card or using your EBT card at any of these locations is considered misuse. The Family Support Division checks EBT purchases. If you misuse your EBT card, you will no longer be able to use an EBT card and FSD will select a new person to make purchases for your child/children. If you use your EBT card at any of these locations, you will be required to pay back the amount of the purchase. It is against the law for retailers at these locations to accept EBT cards.
For questions about EBT card restrictions, contact the FSD at 855-FSD-INFO or visit any FSD Resource Center.
You May Like: How To File For Food Stamps In Washington State