Thursday, July 18, 2024

How To Set Up My Ebt Card

Food Shop When The System Is Out Of Service

How to use your EBT card

If a store displaying the Quest® logo does not have a working EBT machine:

  • The clerk will handwrite a voucher for SNAP purchases only
  • The voucher will list:
  • The clerk will call to see if you have enough benefits to buy the food
  • Check to make sure the amount on the voucher is correct
  • Sign the voucher
  • Keep the voucher so you can subtract this amount from your balance. This will give you the correct amount in your account.
  • It may take a few days for the amount to be subtracted from your account
  • To Order A Replacement P

    Important: Replacement P-EBT Food Benefit cards should only be requested when the previously issued card has been lost, stolen or damaged. Food benefits will be issued as monthly in-person school attendance information provided by schools and school districts is reviewed and processed. Ordering a replacement card will not result in receiving your childâs P-EBT food benefits faster and, in some cases, may delay access to your childâs benefits

    You can order a replacement P-EBT Food Benefit card by calling 1-888-328-6399. Please be prepared to provide security information, including the 19-digit card number that was printed on the front of the P-EBT Food Benefit card you are replacing.

    • If you do not have that number, you will be asked for the cardholderâs Social Security Number however, when ordering a replacement P-EBT Food Benefit card , you must enter 999-99 and then the 2-digit month and 2-digit day of the cardholderâs birthday.
    • For example, if your childâs date of birth is July 4, you would enter 999-99-0704 when asked for his/her social security number.
  • You will then be asked to verify the cardholderâs 8-digit birthday and to enter the 4-digit Personal Identification Number you selected for the P-EBT food benefit card that you are replacing. If you did not previously create a PIN, you will still be able to order a replacement card by following the prompts.
  • For more information about P-EBT food benefits visit our Frequently Asked Questions page.

    What Can Be Purchased

    P-EBT benefits can be used to buy most fresh, canned and frozen food items like:

    • Fruits and vegetables
    • Rice, beans and dry goods
    • Snack crackers, coffee and bakery cakes
    • Seeds and plants that produce food for the household to eat

    Click here for a complete list of approved food items.

    Want to learn more about how to stretch your food budget with healthy meals? Visit our SNAP-Ed page.

    Also Check: Texas Health And Human Services Food Stamp Application

    Where To Use P

    Stores that accept SNAP

    • P-EBT can be used anywhere SNAP benefits are accepted, like grocery stores or smaller corner stores.
    • Look for signs that say We accept EBT/SNAP here or a QUEST logo.
    • Find SNAP retailers near you here.

    Double Up Food Bucks

    • P-EBT can be used to earn Double Up Food Bucks. With Double Up Food Bucks, you can receive vouchers for up to an additional $20 in Colorado-grown fruits and vegetables. Visit the Double Up website for a list of participating markets near you.

    How Do I Activate California P

    EBT Card to Culture Organizations.

    To activate your card, call the P-EBT Customer Service Center at 328-9677.

    Option 4 will allow you to set a PIN for your new card.

    However, youll need the following information to activate your card:

    • The 16-digit card number found on the front of your card
    • Your zip code for your mailing address
    • The 6-digit date of birth for the child named on the card.

    Also Check: Can You Use Food Stamps For Kroger Pickup

    First Time Mobile App And Website Users

    You must register your EBT Card account and select your User ID and password by using either the ConnectEBT mobile app or at for access. Registering on either one also registers you on the other. Have your EBT Card handy when registering.

    If you already have your User ID and password, youre ready to use the same ID and password for the ConnectEBT Mobile App.

    Electronic Benefits Transfer And Electronic Funds Transfer

    If you receive food assistance, you will be issued an Electronic Benefits Transfer Card. This card is also called a “Quest Card”. You use this card like a debit card to purchase food items at stores. You will be given a detailed booklet describing how to use your card when you are approved for benefits.

    For more information, read: How to Use Your Washington EBT QUEST Card

    • This pamphlet is available in other languages. Publication number 22-310, “How To Use Your Washington Quest Card.”

    If you are receiving cash assistance, you will have the option of having your benefits issued to your EBT card or having your benefits deposited by Electronic Funds Transfer into your checking or savings account. Your case worker can give you more information on how you can set up direct deposit for your benefits.

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    Request A Replacement Card

    If your card is lost, stolen or damaged call EBT Customer Service at 997-2555 right away.

    You can also request a replacement EBT card via the mail by using:

    • or the DTA Connect mobile app. Under ‘My Info’, click on Request an EBT Card. You can also track the card in the mail on DTA Connect.
    • Automated prompts on the DTA Assistance Line 382-2363.

    You can also visit one of our local offices to receive an EBT card if you need one more quickly. If you cannot visit an office, talk to our staff about otheroptions.

    When you request a new EBT card, it deactivates your old card. DTA cannot reactive an EBT card.

    The PIN for your replacement card does not have to be the same as your old one but it will be the same unless you tell us you want a new PIN assigned to you. If you request a new PIN, it will be sent in the mail in a separate envelope from your replacement card. Your replacement card and PIN will arrive within 5-10 business days.

    We can replace your card, but cannot replace any benefits taken from it. If benefits were left on your old card they will automatically transfer to your new replacement card.

    Expect a fee.

    It costs $5 to replace an EBT card. The $5 fee will be taken from your benefits. If you have no benefits available, DTA will take the fee from you later. There’s no $5 fee if:

    Learn additional rules.

    Withdraw Cash From A Store

    5 Steps to Activate Your P-EBT Card! from

    You can withdraw cash from stores displaying the Quest® decal with the dollar sign . There are no fees. You don’t need to make a purchase. Simply:

  • Get your balance by looking at your receipt, or call 1-800-997-2555.
  • Swipe your card.
  • Take your cash from the machine.
  • Wait for your card and receipt.
  • Check the receipt to make sure it is the same as the amount you got.
  • Store your cash before you walk away from the machine.
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    Where Can I Use California P

    P-EBT households can use their benefits at retailers that accept food stamps .

    The P-EBT benefits can be used to purchase eligible foods on the food stamps list.

    In California, Families can use P-EBT benefits to buy food at most grocery stores and farmers markets.

    Furthermore, P-EBT benefits can be used to buy groceries online at Amazon, Walmart, and Aldi stores through Instacart.

    Also, families can also shop online at Albertsons, Vons, and Safeway stores and pay with their EBT card at pickup.

    How To Set Up An Income

    As a non-profit organization, the YMCA offers fitness facilities, a pool, classes, and even inexpensive summer day camps for kids at certain locations. YMCA membership is also relatively affordable compared to many competing gyms and fitness centers. But families who qualify for SNAP EBT or EBT Cash benefits may also qualify for a discounted YMCA membership or financial assistance of other kinds. Plus, you may be able to use your EBT Cash benefits to pay for your YMCA membership, as well as classes and YMCA-based childcare programs.

    More: 10 Dollar Store Items That Arent Even Worth the Buck

    Guidelines, rules, and how to apply may vary based on your local Y. For instance, the YMCA of Greater New York offers a financial assistance program with scholarships granted based on the applicants demonstrated need due to household income. Families who qualify for SNAP EBT or EBT benefits may also qualify for this program.

    The YMCA of Greater Brandywine in Chester County, Pennsylvania, on the other hand, also offers income-based membership rates for families with a gross household income under $80,000, and to individuals with a gross income under $50,000. To apply, you will need a copy of last years federal tax return, two recent pay stubs or social security/disability checks, and a government-issued ID. You will also require the membership application form, which you can download from the YMCA website.

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    How To Activate A P

    • Visit and click cardholder portal OR call 888.328.2656 .
    • Enter the 16-digit card number.
    • Enter 4 digits to create a PIN. This will activate the card. The PIN is what keeps the benefits safe.
    • If the card gets lost or damaged, a replacement can be requested by calling EBT Customer Service at 888.328.2656.
    • The cards PIN can be changed anytime by logging onto ebtEDGE or by calling EBT Customer Service.

    If You Receive Multiple P

    How to Buy Groceries Online with New York EBT Card

    K-12 families will receive an EBT card and letter for each school-aged child receiving Summer P-EBT. If you received two letters, that means two cards will arrive. If you were issued multiple cards and letters, please do the following when setting the PIN:

    • If one card has arrived so far, take the first letter and call 1-888-997-9333 or go to and try to set the PIN.
    • If that doesnt work, take the second letter and use on that card that you just tried and use the Case Number and Birth Date from that second letter to try and set the PIN.
    • If you have a third letter or more, repeat until you can set the PIN for the card you have in your hand.
    • Once the PIN is set, note that on the letter you got and move on to the next card and repeat the process.
    • Wait for the other card to arrive in the mail and use the other letter to set the pin on the second card.

    Also Check: Can I Order Sam’s Club Online With Ebt

    Ebt Card Basic Instructions

    After being approved for services, you will receive a plastic card with a magnetic strip in the mail, which you can use to connect with your cash, and SNAP assistance. Your EBT card will arrive in a white envelope with an out of state address. If you are homeless or have no mailing address, your card will be sent to a post office near you marked for General Delivery.

    Once you receive your EBT card you will need to contact the Horizon Helpdesk at the number listed below to activate your card and select a PIN. The Personal Identification Number protects your account from being used by someone else.

    Choose a PIN that is not easily guessed. Keep your PIN secret and do not write it down on the card or card sleeve. Without the PIN, nobody else can use your card. Change your PIN often.

    Keep your Horizon card even if your case closes. This will save you time if you apply again for help in the future, as you won’t have to wait for a new card to be mailed to you.

    • Someone knows your PIN without your OK
    • You need to change your PIN number
    • You have questions on how to use your card
    • Your card is not working
    • Your card is lost or stolen
    • You need a replacement card
    • You need to check your balance
    • The ATM doesnât give you the correct amount of money

    The Helpdesk is available 24 hours a day, 7 days a week.

    You may also access your account by using the Connect EBT mobile app for android and IOS or by using the website at

    How To Set Your Pin

    You must call 1 997-9333 or go to You will need your P-EBT letter from DES which will inform you how to set your PIN. This could arrive before or after the card arrives and both will be sent to the address on file with your local school.

    You are responsible for your EBT Card, Personal Identification Number , and the use of your benefits. KEEP YOUR PIN PRIVATE! It is recommended that you update your PIN monthly. If your Cash Assistance or Nutrition Assistance account is accessed and used with your card or your EBT alternative holder card, the benefits will not be replaced. Benefits will not be considered for replacement until after they have been reported lost or stolen and will be limited to benefits remaining in your Electronic Benefit Transfer account as of the date of the report. Please read the How to Use Your Arizona EBT Card for a guide on selecting your pin.

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    Report Lost Or Stolen Card

    If you have lost your card, or your card has been stolen, call FIS Customer Service at 1-888-997-9333 IMMEDIATELY.

    The first replacement card in a calendar year is free. You are charged $5 for each additional replacement card. When you or your EBT alternate cardholder requests 3 or more replacement EBT cards within a 12-month period, you will be issued a replacement card, but you may not be able to use it until you make contact to explain the reason for the replacement EBT card request.

    Protect Your Benefits: Arizona EBT cards are NOT insured. Lost or stolen benefits CANNOT be replaced.

    You are responsible for your EBT Card, Personal Identification Number , and the use of your benefits. KEEP YOUR PIN PRIVATE! If your Cash Assistance or Nutrition Assistance account is accessed and used with your card or your EBT alternative holder card, the benefits will not be replaced. Benefits are not replaceable! Please read the How to Use Your Arizona EBT Card for a guide on selecting your pin.

    Here are some tips to help keep your benefits safe:

    Provide us any information about persons or websites selling EBT cards:

    • DES Fraud Line: 251-2436

    Will There Be P

    How to change your P-EBT card’s PIN number

    Yes, there will be.

    Recently, the state of California was approved to provide eligible children P-EBT food benefits for the entire 2020-21 school year.

    This is the second extension of the P-EBT program in California, otherwise referred to as P-EBT 2.0.

    However, to provide P-EBT benefits for the 2020-21 school year, states must develop and submit a new P-EBT plan for federal approval.

    The CDSS and CDE are awaiting federal guidance and will be working to develop and submit a plan as soon as possible.

    We will provide more information soon on when the third round of P-EBT benefits will be paid.

    Recommended Reading: Fort Worth Texas Food Stamp Office

    Option 1 Check By Phone

    You can check your California P-EBT Card balance by calling the Customer Service number on the back of your card.

    We have also provided the number below for your convenience.

    California P-EBT Customer Service Number: 1-877-328-9677

    The Customer Service Hotline is available 24 hours a day, 7 days a week.

    After you call, enter your P-EBT card number and you will hear your account balance.

    Option 2 Check Your Last Receipt

    Also, you can check the balance on your California P-EBT card through your last transaction receipt.

    This is the easiest and quickest way to locate the current balance on your P-EBT Card.

    To locate the balance, look at the bottom of your most recent grocery store receipt.

    Furthermore, it is a good practice to keep your most current P-EBT receipt.

    That way, you always have a quick way to check your P-EBT card balance before you shop.

    Recommended Reading: What Is Needed To Apply For Food Stamps

    Buy Food In The Store

    Go to a Grocery or Corner Store

    • P-EBT can be used anywhere SNAP benefits are accepted, like grocery stores or smaller corner stores.

    • Look for signs that say WE ACCEPT EBT / SNAP HERE.

    • Find SNAP retailers near you here.

    Pick what you want to buy

    • You can use PEBT to buy most fresh, canned, and frozen food items like:

    • Fresh fruits and vegetables

    • Rice, beans and dry goods

    • Seeds to grow your own plants

    • Click here for a complete list of approved food items.

    Pay with your card at the register

    • Remember your PIN number when you go to the store.

    • Swipe your card at the check-out counter like a debit card, but press the button for EBT.

    • Enter your PIN # on the number pad, then press Enter.

    • Enter how much money to apply to the PEBT card .

    • Check your receipt to make sure that the amount on the receipt is the same as the amount of your purchase.

    Can I Use A P

    Can I use my Genius Countertop to accept EBT cards?

    No. The California P-EBT card can only be used to purchase food in most grocery stores and farmers markets.

    Furthermore, you can use your card to buy groceries online for delivery from Amazon or pick-up from Walmart.

    Also, you can use your P-EBT card to order your groceries for store pickup at several Safeways stores.

    Unfortunately, your P-EBT card may not be used for restaurant meals or fast food.

    Recommended Reading: Nc Ebt Customer Service Number

    If My Family Is Eligible For The August

    Yes. You will get new cards in the mail and dont need to do anything.

    The cards were mailed in late October but will continue through late December.

    As of December 22, 2020, all P-EBT extension cards have been mailed to families with eligible children.

    However, if you did not receive your card in the mail as expected, contact the P-EBT Helpline at 328-9677 office for help.

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